Audience: All Users 


In this article, let's cover how to book a car rental. 

First, ensure your travel profile is up to date - How to review and edit your personal profile

Neo is a fully featured travel solution able to handle complex and advanced travel requirements. Content is provided for 

  • All commercially available airlines including the GBT Preferred Extras program, offering negotiated rates across numerous routes and airlines. Also book low-cost carriers such as Southwest, Spirit and Frontier Airlines 

  • Hotels (including GBT Preferred Extras discounts,, Expedia hotel content)

  • Bookable US Rail via Amtrak and UK rail via The Trainline Business.


The vast majority of trips can be booked quickly using 3 principles, search, select and book.

Step 1: To begin a new trip booking from Neo1, start by logging into Neo1, select the Travel tab (left-menu)

Step 2: Click on Book Trip. This will take you to the Neo online booking tool. 

Step 3: Choose your Travel Type (Car) and search parameters (From Address, Pick up date and time and drop off date and time. Tick the box ‘Drop off at a different location for a one way car rental’)

Then click on Search

Tip: If you want to see car rental options at the airport only, then select under Airport. 
If you want to see the car rental options in the city center, then select the city name under Cities.


Step 4: A car rental search in Neo will search across multiple providers, many of them will be American Express GBT preferred partners offering special GBT rates for booking via Neo1.

Choose your car and click on Select to add the car rental to your itinerary.

You can view Rate Details for a breakdown of the charges and rental policy, click on Change Car Type to see all available vehicle classes and their respective rate. 

Many providers will offer a pickup and drop off at different locations, and you can view these locations using the drop down menus.  You can view Rate Details for a breakdown of the charges and rental policy, and also click Change Car Type to see all available vehicle classes and their respective cost.

Filters allow you to drill down on categories and transmission type. Click Select once you are happy to add this to your itinerary.

Step 5: You will be taken to the Trip Itinerary page where you can book the car rental or add another segment such as flights, hotels and/or a train segment.

Here you can check the Rate Details again. You can return to the car rental search to change your selection by clicking on Change Car Rental

Once you have completed your itinerary, you can click on the green Book button to complete a checkout of all travel segments in one action. You will be shown a series of screens which will depend on the travel segments you have included, displaying the cancellation policy for each to ensure you have accepted the terms of sale.

Step 6: After you accepted all the supplier terms and policies, click on Book to make the final booking. You will receive an itinerary for all segments within 30 minutes of booking directly from American Express Global Business Travel, and an invoice for any air segments within 48 hours. This itinerary will include a number to call for any on-trip support or changes/modifications to online booked trips.