Home Topics

Topics

  1. Admin Setup Guides

    Admin guides to get you up and running, quick and easy.

    1. Onboarding Overview

    2. Watch a pre-recorded onboarding call

    3. Setting up new users

    4. What Roles Can be Assigned to a User?

    5. Travel Host Role - Allowing users to create guests

    6. Managing User Profiles

    7. Invite/Re-invite Users

    8. Delete vs. Deactivate User Profiles

    9. Travel Setup Basics: Load Users & Update Traveler Profiles

    10. How To Add a Company Level Payment Method (for Travel)

    11. How To Add a Company Level Loyalty Program (Air/Car)

    12. Understanding and Managing Email Notifications (Travel)

    13. About Amex GBT Travel

    14. Managing Travel Policy

    15. Team Training for Travel

    16. Purchase, Justify, Approve : 3 steps to managing employee spend

    17. Getting started...

    18. All Finance Systems Integration

    19. Creating Fields

    20. Field Dependencies

    21. Default automation rules

    22. Field Code Approvers

    23. Mapping Expense Categories

    24. Setting Mileage Rates

    25. Setting Tax Codes (rates)

    26. Connect Corporate Card

    27. Creating and managing spend rules

    28. Creating and managing recipients

    29. Managing people groups

    30. Authorize users to create cash expenses

    31. Map Connected Cards to Users

    32. End-to-End Test for Spend Management

    33. Team Training for Spend Management

    34. Getting Started with Amazon Business: Link Amex GBT's spend platform to your Amazon Business account

    35. How does Amex GBT's spend management platform help me manage budgets for employee spend?

    36. Connecting to Xero Accounting

    37. Connecting to Sage Accounting Online

    38. Connecting to Quickbooks

    39. How to Register a Company on Amex GBT's Spend platform (2 Stages)

    40. How to request a password re-set

    41. Integrations

    42. Company Settings Overview

    43. How to log as another user (as an Admin)

  2. Mobile Apps

    Mobilize Spend Management and Travel On-the-Go

    1. Download and setup the Amex GBT Mobile App (for Travel only)

    2. How to book travel with the Amex GBT Mobile App

    3. Mobile App - Receipt Capture for Spend Management

  3. Budgets

    Unlock Financial Fitness: Mastering the Importance of Budgets

    1. Understanding Budgets

    2. Creating a Budget

    3. Tagging Transactions and Tracking Budget Spend

    4. Budgets : For Admins and Supervisors

    5. Budget Reporting

  4. Travel - Book & Manage

    Setup your travel profile, book and manage trips

    1. Amex GBT Travel Counsellor (Phone/Mobile/Chat Support)

    2. WhatsApp Support for Travel (US only)

    3. Where to find ticket/fare conditions online

    4. How to manage travel extras ( baggage / seating upgrades )

    5. Update Your Personal Profile

    6. Update a User Profile (as an Admin)

    7. User Profiles vs. Guest Profiles

    8. Individual payment card(s) for travel

    9. Shared (centralized) payment card(s) for travel

    10. How to Book a Flight

    11. How to Book a Hotel

    12. How to Book a Car Rental

    13. How to Book a Train

    14. How to place a hold on a trip

    15. How to Add a Hotel or Car Rental to a Flight booking

    16. Webinar - How to Seamlessly Book Travel with Neo1!

    17. UK Rail - Trainline Bookings (UK only)

    18. NDC Fares

    19. How to book Ground Transport

    20. How to Book Travel (Arrange) for Others

    21. Create and Book Travel for a Guest

    22. How to Duplicate a Trip Itinerary (for Another Traveler)

    23. Can Group or multiple passengers be added to a single trip record?

    24. How to Share a Trip

    25. How to Modify or Cancel a Trip

    26. How to Add a Hotel, Car or Train to a Trip

    27. How to Change Fare/Class (Airfare)

    28. Locate a Draft or Booked Trip (User)

    29. View All Company Trips (Admin or Arranger)

    30. Access Travel Invoices (receipts)

    31. US - Paying for Travel & Locating Invoices/Receipts

    32. UK - Paying for Travel & Locating Invoices/Receipts

    33. Travel Policy and Pre-Trip Approval

    34. How to Approve Travel (as a Supervisor)

    35. Where to find Airline Credits for all users - Admin/Arranger (US only)

    36. How to use Airline Credits

    37. Sync Trip Details: Find Airline Reference in the platform

  5. Reporting

    For Admins & Users: learn how to generate reports and access data for Travel and Spend management

    1. Spend Reporting Dashboard

    2. Predefined Spend Reports

    3. Spend Report Builder

    4. Multi Company Reporting

    5. Travel Reports

    6. Tag/Purpose in travel booking and reporting

  6. Expense - Submit & Manage

    Submit Out-of-Pocket or Credit Card Transactions

    1. Spend Management for End Users

    2. Manager/ Supervisor Role - Spend Management

    3. Finance Role - Spend Management

    4. Working with Account Delegations

    5. Homepage Dashboard

    6. What is the Expense Timeline?

    7. How to Update a User's Personal Profile

    8. Submit company card transactions (from daily file feed)

    9. Manually create out of pocket or company card transactions

    10. How to approve an expense line (transaction)

    11. How to Claim Mileage

    12. Reconciliation: Running Extracts from Amex GBT's spend platform

    13. How to create and group transactions

    14. Where can I find extract files?

    15. How to delete transactions

  7. Virtual Cards

    Issue virtual Cards, drive efficiency and improve real-time visibility with budget integration and enhanced controls

    1. What are virtual Cards?

    2. Virtual Card Common Use Cases

    3. How do virtual Cards work? (End-to-end overview)

    4. Why use virtual Cards in my business?

    5. How to connect Business Cards (and issue virtual Cards)

    6. Approving Budgets to fund virtual Cards

    7. Managing virtual Cards as an Admin

    8. How to connect Corporate Cards and issue virtual Cards

    9. Preparing for your virtual Card to be issued

    10. Viewing your virtual Card

    11. Requesting a budget to fund your virtual Card

    12. Adding your virtual Card to your mobile wallet (iOS and Android)

    13. Using your virtual Card to book travel with AmexGBT

    14. Using your virtual Card to make purchases online

    15. How to modify your virtual Card budget

    16. How to modify a virtual Card budget for another user (as an Admin)

    17. Understanding virtual Card Status

    18. Getting Help for virtual Cards

  8. Amazon Business

    User Guides: How to purchase from Amazon Business

    1. How to buy on Amazon Business through the platform

    2. Managing Addresses in Amazon Business

    3. Maximise VAT reclaim with Amazon Business

    4. How to define a delivery address when Purchasing on Amazon Business

  9. AMEX GBT One Academy

    Your guide to success - let these resources help you achieve AMEX GBT One mastery!

    1. Welcome Templates (US)

    2. Welcome Templates (UK)

    3. What onboarding steps should I complete to start using Amex GBT's spend platform? (Webinar)

    4. Expense Setup - Spend Policies

    5. Expense Setup - Before you start...

    6. Expense Setup - Financial Fields

    7. Expense Setup - Finance Field Controls

    8. Expense Setup - Automating Finance Field Coding

    9. Expense Setup - Expense Types

    10. Expense Setup - Mileage

    11. Admin Quick Actions

    12. 3 steps to get ready to book travel (Webinar)

    13. Overview of Reports

    14. Report Builder

    15. Expense Reconciliation

    16. Become an Admin Expert (Webinar)

    17. How to log as another user (as a Delegate)

  10. Platform Information & Releases

    The latest platform information and release notes

    1. System Updates

    2. Contact

    3. Release Notes - October 2024

    4. Release Notes - September 2024

    5. Release Notes - August 2024

    6. Release Notes - July 2024

    7. Release Notes - June 2024

    8. Release Notes - May 2024

    9. Release Notes - April 2024

    10. Release Notes - March 2024

    11. Release notes - February 2024

    12. Release notes - End of January 2024 - Neo1 design change

    13. Release Notes - January 2024

    14. November 2023 - Enhancements, Updates and Changes

    15. Release Note February 2025

    16. Release note April 2025

    17. Release note June 2025