Home Topics

Topics

  1. Help & Information

    The latest platform information and release notes

    1. Travel support

    2. How to request a password re-set

    3. System Updates

    4. Release note August 2026

    5. Release note August 2026

    6. Release note June 2026

    7. Release June 2026

    8. Release note April 2026

    9. Release note April 2026

    10. Release note february 2026

    11. Release note February 2026

    12. Release note December 2025

    13. Release note November 2025

    14. Release note October 2025

    15. Release note - August 2025

    16. Release note June 2025

    17. Release note April 2025

    18. Release Note February 2025

    19. Release Notes - October 2024

    20. Release Notes - September 2024

    21. Release Notes - August 2024

    22. Release Notes - July 2024

    23. Release Notes - June 2024

    24. Release Notes - May 2024

    25. Release Notes - April 2024

    26. Release Notes - March 2024

    27. Release notes - February 2024

    28. Release notes - End of January 2024 - Neo1 design change

    29. Release Notes - January 2024

    30. November 2023 - Enhancements, Updates and Changes

  2. AMEX GBT One Academy

    Your guide to success - let these resources help you achieve AMEX GBT One mastery!

    1. Welcome Templates (US)

    2. Welcome Templates (UK)

    3. Welcome to admin learning hub

    4. Welcome to the user learning hub

    5. Troubleshooting platform performance and display issues

  3. Budgets

    Unlock Financial Fitness: Mastering the Importance of Budgets

    1. Understanding Budgets

    2. Creating a Budget

    3. Tagging Transactions and Tracking Budget Spend

  4. Virtual Cards

    Issue virtual Cards, drive efficiency and improve real-time visibility with budget integration and enhanced controls

    1. Virtual Cards made simple

    2. What are virtual Cards?

    3. Virtual Card Common Use Cases

    4. How do virtual Cards work? (End-to-end overview)

    5. Why use virtual Cards in my business?

    6. How to connect Business Cards (and issue virtual Cards)

    7. Approving Budgets to fund virtual Cards

    8. Managing virtual Cards as an Admin

    9. How to connect Corporate Cards and issue virtual Cards

    10. Preparing for your virtual Card to be issued

    11. View your virtual Card details

    12. Requesting a budget to fund your virtual Card

    13. Adding your virtual Card to your mobile wallet

    14. Using your virtual Card to book travel with AmexGBT

    15. Using your virtual Card to make purchases online

    16. How to modify your virtual Card budget

    17. How to modify a virtual Card budget for another user (as an Admin)

    18. Understanding virtual Card Status

    19. Getting Help for virtual Cards

  5. Admin Setup Guides

    Admin guides to get you up and running, quick and easy.

    1. Get started

    2. Setting up new users

    3. What Roles Can be Assigned to a User?

    4. Managing User Profiles

    5. Invite/Re-invite Users

    6. Delete vs. Deactivate User Profiles

    7. Travel made simple

    8. Travel Setup Basics: Load Users & Update Traveler Profiles

    9. How To Add a Company Level Payment Method (for Travel)

    10. How to add company loyalty programs

    11. Understanding and Managing Email Notifications (Travel)

    12. Managing Travel Policy

    13. Team Training for Travel

    14. Update a User Profile (as an Admin)

    15. How to Book Travel (Arrange) for Others

    16. How to Duplicate a Trip Itinerary (for Another Traveler)

    17. View All Company Trips (Admin or Arranger)

    18. Travel Policy and Pre-Trip Approval

    19. Where to find Airline Credits for all users - Admin/Arranger (US only)

    20. Expense made simple

    21. Purchase, Justify, Approve : 3 steps to managing employee spend

    22. All Finance Systems Integration

    23. Creating Fields

    24. Field Dependencies

    25. Default automation rules

    26. Field Code Approvers

    27. Mapping Expense Categories

    28. Setting Mileage Rates

    29. Setting Tax Codes (rates)

    30. Connect Corporate Card

    31. Creating and managing spend rules

    32. Creating and managing recipients

    33. Managing people groups

    34. Authorize users to create cash expenses

    35. Map Connected Cards to Users

    36. End-to-End Test for Spend Management

    37. Team Training for Spend Management

    38. How to approve an expense line (transaction)

    39. Where can I find extract files?

    40. How to delete transactions

    41. Virtual Cards made simple

    42. Budgets : For Admins and Supervisors

    43. How does Amex GBT's spend management platform help me manage budgets for employee spend?

    44. Connecting to Xero Accounting

    45. Connecting to Sage Accounting Online

    46. Connecting to Quickbooks

    47. How to Register a Company on Amex GBT's Spend platform (2 Stages)

    48. How to request a password re-set

    49. How to log as another user (as an Admin)

  6. Reporting

    For Admins & Users: learn how to generate reports and access data for Travel and Spend management

    1. Spend Reporting Dashboard

    2. Predefined Spend Reports

    3. Spend Report Builder

    4. Travel Reports

    5. Tag/Purpose in travel booking and reporting

  7. Mobile Apps

    Mobilize Spend Management and Travel On-the-Go

    1. Download and setup the Amex GBT Mobile App (for Travel only)

    2. Mobile App - Receipt Capture for Spend Management

  8. Amazon Business

    User Guides: How to purchase from Amazon Business

    1. How to buy on Amazon Business through the platform

    2. Managing Addresses in Amazon Business

    3. Maximise tax reclaim with Amazon Business

    4. How to define a delivery address when Purchasing on Amazon Business

    5. Getting Started with Amazon Business: Link Amex GBT's spend platform to your Amazon Business account

  9. Travel - Book & Manage

    Setup your travel profile, book and manage trips

    1. Amex GBT Travel Counsellor (Phone/Mobile/Chat Support)

    2. Where to find ticket/fare conditions online

    3. How to manage travel extras ( baggage / seating upgrades )

    4. Update your personal profile

    5. User Profiles vs. Guest Profiles

    6. Individual payment card(s) for travel

    7. Shared (centralized) payment card(s) for travel

    8. Travel made simple

    9. How to Book a Flight

    10. How to Book a Hotel

    11. How to Book a Car Rental

    12. How to Book a Train

    13. How to place a hold on a trip

    14. How to Add a Hotel or Car Rental to a Flight booking

    15. NDC Fares

    16. How to book Ground Transport

    17. Create and Book Travel for a Guest (arranged traveler)

    18. Can Group or multiple passengers be added to a single trip record?

    19. How to Share a Trip

    20. How to Modify or Cancel a Trip

    21. How to Change Fare/Class (Airfare)

    22. Locate a Draft or Booked Trip (User)

    23. Access Travel Invoices (receipts)

    24. US - Paying for Travel & Locating Invoices/Receipts

    25. UK - Paying for Travel & Locating Invoices/Receipts

    26. How to Approve Travel (as a Supervisor)

    27. How to use Airline Credits

  10. Expense - Submit & Manage

    Submit Out-of-Pocket or Credit Card Transactions

    1. Spend Management for End Users

    2. Manager/ Supervisor Role - Spend Management

    3. Finance Role - Spend Management

    4. Working with Account Delegations

    5. Homepage Dashboard

    6. What is the Expense Timeline?

    7. How to Update a User's Personal Profile

    8. Submit company card transactions (from daily file feed)

    9. Manually create out of pocket or company card transactions

    10. How to Claim Mileage

    11. How to create and group transactions