Audience: All Users


Purpose

This article will cover how to change fare/class while building an airfare itinerary.


Ability to book an alternative class/fare will be dependent on your companies existing travel policy. Please check with your company first to ensure booking First or Business airfare class is allowed.



Step 1: Log into Neo1, open the AMEX GBT travel site (travel > book a trip)

Step 2: Select your route: add your departure and arrival destination. Choose your travel dates and and choose flexible travel time or a time range morning, afternoon or evening  (you can use more filters in the next screen) 


(example below)


Step 3: Select your outbound flight (ignoring cabin class for now when booking a return flight) for one way trips please continue to step 4 before selecting the flight.

(example below)


Step 4: In the next screen - find your inbound flight and click on 'change fare/class'


 (example below)


Step 5: Scroll through the list to find the fare and class you want to book. (economy, economy plus, flexible, first class, first class flexible etc.)

(example below) 



You will also be presented with all the available fares/classes in the next screen.



Step 6: Select your seat (this will show if it is possible to pre-book a seat)


(example below) 


 Step 7: When you get to the last screen, you are able to still change class/fare if you wish. 


(example below)




Tip: Use this box to provide additional details, or highlight information, within the current section/step.