Audience: Neo1 Admins


Purpose

There are multiple statuses of virtual Card which display within Neo1. This article is to list and explain the statuses in further detail.


Overview


Status labels and descriptions

Below are the statuses you may see as an Admin when viewing all Virtual Cards in Neo1



StatusDescription
Active
Card is ready to be used
Inactive
Card has been used and is now outside of valid funding window
Cancelled
Card has been cancelled with the Issuer and is no longer usable
Expired
Card valid date has lapsed
Locked
User has a screening query with Amex. Please contact help@neo1.com
Unsuccesful
The card authorization has failed, please retry
Frozen
The card is temporarily locked, and access to funds is denied
In Progress
The card is still being created by Amex