Purpose

In this article, let's cover how to book Ground Transport. Ground transport will allow you to secure reservations with car service providers, helping round out your door-to-door travel experience. 


First, ensure your travel profile is up to date - How to review and edit your personal profile

Neo is a fully featured travel solution able to handle complex and advanced travel requirements. Content is provided for 

  • All commercially available airlines including the GBT Preferred Extras program, offering negotiated rates across numerous routes and airlines. Also book low-cost carriers such as Southwest, Spirit and Frontier Airlines 

  • Hotels (including GBT Preferred Extras discounts, Booking.com, Expedia hotel content)

  • Bookable US Rail via Amtrak and UK rail via The Trainline Business.

  • Ground transport, allowing access to a curated list of ground providers through Amex GBT ground content, which includes great Amex GBT-negotiated rates.


  

The vast majority of trips can be booked quickly using 3 principles, search, select and book.


Step 1: To begin a new trip booking from Neo1, start by logging into Neo1, select the Travel tab (left-menu)




Step 2: Click on Book Trip. This will take you to the Neo online booking tool. 



Step 3: Choose your Travel Type (Ground Transport) and search parameters (From Address, To Address, Pick up date and Leave after/Arrive by time). 

Then click on Search



Tip: If you want to see ground transport options at the airport only, then select under Airport. 


 


Step 4: A ground transport search in Neo will search across multiple providers, many of them will be American Express GBT preferred partners offering special GBT rates for booking via Neo1.

The most affordable option will then be added to your itinerary.

You can view other available Ground Transport options by clicking Change your ground transport. 




You can view Fare Details for a breakdown of the terms and cancellation policy.





Step 5: Once you have reviewed your itinerary, you can click on the green Book button to complete a checkout of all travel segments in one action. You will be shown a series of screens which will depend on the travel segments you have included, displaying the cancellation policy for each to ensure you have accepted the terms of sale.





Step 6: After you accepted all the supplier terms and policies, click on Book to make the final booking. You will receive an itinerary for all segments within 30 minutes of booking directly from American Express Global Business Travel, and an invoice for any air segments within 48 hours. This itinerary will include a number to call for any on-trip support or changes/modifications to online booked trips.