When travel is booked on Neo1, two emails are generated:
Email #1 - From the Neo1 system - Trip itinerary and confirmation
(sent by - wave.support@kds.com)
Email #2 - From the Amex GBT billing system - Trip invoice
(includes PDF, sent by - donotreply@mytrips.amexgbt.com)
See an example of both email types below:
If your team requires changes to the email recipient settings, there are a number of options.
Email #1 - Is sent to traveler (by default), arranger (if applicable) and supervisor (as assigned). Notification settings can be managed to accomplish the following:
- Add an additional custom recipient for all company trip confirmations
- Send confirmations to arranger only
- Send confirmations to traveler only
These specific changes can be requested by emailing help@neo1.com. If you are currently routing a copy of this email to a supervisor, an Admin can manage this setting within Neo1 by removing the supervisor assignment from the user profile (go to Settings --> Users --> Click the edit icon)
Email #2 - Is sent to traveler by default. Notification settings can be managed to accomplish the following:
- Add an additional custom recipient for all company trip invoices
- Send invoices to traveler and arranger
- Send invoices to arranger only
- Send invoices to custom recipient only
These specific changes can be requested by emailing help@neo1.com.