Audience:  Neo1 Admins


Purpose

When travel is booked on Neo1, two emails are generated:

Email #1 - From the Neo1 system - Trip itinerary and confirmation 

(sent by - wave.support@kds.com)


Email #2 - From the Amex GBT billing system - Trip invoice 

(includes PDF, sent by - donotreply@mytrips.amexgbt.com) 


Overview



See an example of both email types below: 

If your team requires changes to the email recipient settings, there are a number of options.  


Email #1 

Is sent to traveler (by default), arranger (if applicable) and supervisor (as assigned). Notification settings can be managed to accomplish the following:


Step 1: Add an additional custom recipient for all company trip confirmations 

Step 2: Send confirmations to arranger only 

Step 3: Send confirmations to traveler only 



These specific changes can be requested by emailing help@neo1.com. 
If you are currently routing a copy of this email to a supervisor,
an Admin can manage this setting within Neo1 by removing the supervisor assignment from the user profile. 
(go to Settings --> Users --> Click the edit icon)




Email #2

Is sent to traveler by default. Notification settings can be managed to accomplish the following:

Provide any background information for this section and the associated steps.


Step 1: Add an additional custom recipient for all company trip invoices 

Step 2: Send invoices to traveler and arranger

Step 3: Send invoices to arranger only

Step 4: Send invoices to arranger only


These specific changes can be requested by emailing help@neo1.com.