Traveler Assistance (Support)

  1. Amex GBT Travel Counsellor (Phone/Mobile/Chat Support)

    Audience: Users Purpose To be assisted by an expert travel counsellor and to make an offline booking, complex trip booking (multiple city/stops/di...

    Mon, 11 May, 2026 at 1:53 PM

  2. Where to find ticket/fare conditions online

    Audience: All Users Purpose In your trip itinerary in the Neo booking tool, you will be able to find the ticket conditions. Overview Chec...

    Wed, 29 Oct, 2025 at 10:09 AM

  3. How to manage travel extras ( baggage / seating upgrades )

    Audience: All Users Purpose In this article, let's cover how to manage travel extras like seating upgrades and additional baggage.  How t...

    Wed, 29 Oct, 2025 at 10:10 AM