Troubleshooting and Support

  1. Modifying a budget for virtual Card funding as an Admin for another user

    Audience: Neo1 Admins Purpose If you need to remove the funding from a user's virtual Card but may need to fund the Card in the future, these ...

    Tue, 30 Jan, 2024 at 4:22 AM

  2. Understanding virtual Card Status

    Audience: Neo1 Admins Purpose There are multiple statuses of virtual Card which display within Neo1. This article is to list and explain the st...

    Wed, 15 Nov, 2023 at 3:06 PM

  3. Getting Help for virtual Cards

    Audience: Neo1 Admins, Neo1 Users If you need help, we are here to support you.  For help with virtual Card enrollment, funding, using your ...

    Wed, 15 Nov, 2023 at 3:16 PM